Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
The small bag design incorporates urban fashion elements, making it unique and outstanding. Customize your own style, light luxury leather, elegant knitting, or textured velvet.
Colorful Macarons Trendy "Customization"
HAYLOU Lady Bag comes in different colors to match the sound you love. And with custom materials, the earbuds can easily stand out in the crowd.
Comfortable Wearing Like Floating on Air
The compact and lightweight body conforms to the ear canals perfectly and makes it almost unperceivable in your ears for greater comfort.
-35dB ANC Keep Noise at Bay
With in-depth ANC technology, HAYLOU Lady Bag can cancel out all manner of distraction, from noisy subway cars to windy conditions.
HD Calls Clearer Conversations
During a call, the mics focus on the sound of your voice, while filtering out most of the sounds and wind around you.
LIVE Sound Quality Audio Tailored for You
High-quality dynamic driver with special tuning and pro vocal optimization help HAYLOU Lady Bag achieves an extraordinary sound quality.
Fast Connection In-ear Detection
Open the cover to connect instantly without waiting. Take the earbuds off to automatically pause the music, and put them on to resume playback.
Low Latency Mode Enjoy Visual-audio Sync
Not just by appearance level! Low latency mode for Fairy debugging,The music is good, the game is good for the opponent.
Precise Pinch Control Avoid Accidental Touch
In order to avoid accidental touch, we change the operation from tapping to pinching, which makes the operation more convenient.
Yes, The box includes a normal [Type-C] charging cable, one side of the cable connects to the charging case, and another side connects to the charging port on your computer or phone charger. there is no need to order another cable.