🔥Haylou First Over-ear ANC Headphones will launch on March 20th. Follow on AliExpress now!
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin. Returns must include all accessories Items must include original packaging For non-quality related warranty claims, the buyer is responsible for shipping costs For non-quality related warranty claims, Haylou refunds the cost of the product itself Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
There are ongoing logistical delays due to the COVID-19 pandemic.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
HAYLOU X1 Neo True Wireless Earbuds
Immerse in Amazing Sound
HIFI big dynamic driver can restore more sound details and strike a proper balance among highs, mids and bass.Enjoy Smooth Sound
With advanced Bluetooth 5.3, HAYLOU X1 Neo can deliver ultra-low latency with faster and more stable transmission for both gamers and drama fans.Music Never Stops
The charging case is compact but powerful. One top-up provides 5 hours of playback while the charging case extends the total battery life to 20 hours.Secure and Comfortable
Half in-ear design provides secure fit for your ear. And 3.87g lightweight body offers extra wearing comfort for long-term wearing.Compact and Unique
With unique matte translucent upper cover design, the charging case can display earbuds inside. Amazing design makes it different from others.Play without Limits
Press and hold for 2s to activate gaming mode with latency as low as 0.06s. Listen to the gunshot and find your enemy.Yes, The box includes a normal [Type-C] charging cable, one side of the cable connects to the charging case, and another side connects to the charging port on your computer or phone charger. there is no need to order another cable.
Yes,ear caps of different sizes are included. You can choose the more suitable one to get better music experience and more comfortable fit.
Please check if you are out of range of the bluetooth link. Reset the earbuds and then have a try.
Certainly! they are compatible with iphone.
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