Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Open-ear design|Comfortable and stable Ultra-long battery life
What are true wireless open earbuds?
Earbuds that don’t go inside your ear and channel audio directly into your ear with sound directional technology while maintaining high-quality sound and wireless freedom.
True Open-ear Design
Real-time perception of the surroundings, maintaining communication with the outside world.
Secure and Comfortable
Skin-friendly silicone & high-elastic titanium wire ear hooks, comfortable and not easy to fall off. just like wearing nothing.
Premium HIFI Sound
The sound is directly transmitted toward your eardrum. 16.2mm dynamic driver brings high-quality acoustic precision and a rich consistent listening experience.
Protect Personal Privacy
Special sound control structure and tuning technology combined together to dynamically monitor the sound source, reversely suppress sound leakage and protect privacy.
Calls with Superior Clarity
HD dual microphones on each earbud can accurately filter out background noise and convey your every word clearly.
Ultra-long Battery Life
About 8 hours of playtime on a single charge; up to 32 hours of total battery life.Add an extra 3 full recharges via the charging case
Powerful Chip
Qualcomm QCC3040 chip, faster and more stable connection.Dual-channel communication technology. Enjoy music with a single earbud.
IP55 Dedicated Protection
They’re IP55 dustproof and waterproof earbuds to withstand your toughest workouts and Mother Nature’s surprise visits.
Exquisite Craftsmanship
Covered with anodic plating,the streamlined metal case is not easy to get fingerprints. Choose from a dash of colors to match your mood and outfit.