Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
COVID-19 Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at firstname.lastname@example.org.
There are ongoing logistical delays due to the COVID-19 pandemic.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
The aluminum alloy charging case is elegant and stylish with streamlined design. And it can reduce fingerprints and scratches with matte finish process.The charging indicator at the Type-C position Exquisite and eye-catching
Faster and More Stable
The Bluetooth 5.3 chip ensures smooth calls, playback and games with more stable connection, enhanced anti-interference ability and lower power consumption.
12mm Dynamic Driver
Immersive Listening Experience
12mm dynamic driver instantly takes you to a live concert. And with hydrodynamic air holes, it brings out more natural sound and more details.
Half In-Ear Design Optimal Comfort
With ergonomic half in-ear design and 60° in-ear angle, it closely fits the contours of your ear, bringing you unprecedented comfort when wearing it.
ENC for Clear Calls
With highly sensitive mic and ENC algorithm, it intelligently filters out ambient noise during calls or even accurately weakens the sudden hoot on the street.
One-tap Reset Easy Pairing
Press and hold the reset button to restore factory settings. Connecting to a new device is never made so easy.
HAYLOU Sound APP Listen Your Way
Customize EQ sound effect through the HAYLOU Sound APP to match your personal preference. It also supports modifying the Bluetooth name and checking the power of the earbuds.
Ultra-Low Latency Smooth Gaming
The low-latency algorithm offers lip-sync gaming experience with clear sound of footsteps, gunshots, or special effects.
IPX4 Waterproof All-round Protection
The earbuds have reached IPX4 waterproof rating. They can easily cope with sweat or rain, so that you can enjoy music all the time.
Sensitive Touch Control Use with Ease
High-precision smart touch control adds no pressure on the ears. Easily switch between music and calls without taking out your phone.