Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Payment & Order
You can register an account and shop on the official website. Or you can check the 'where to buy' page to see the products available for you.
Visa, Mastercard, American Express, Apple Pay and PayPal are all supported at the Haylou store. No other payment methods are accepted.
As long as the discount code was valid at the time of your purchase, you can have the difference refunded. Contact us via service@haylou.com.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Possible reasons for the exceeded amount are:
1. Exchange rate has changed.
2. Commission fee is taken by your bank or card company.
3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.
To figure it out, you may contact the bank to check the transaction details.
1. The countries and regions cannot deliver.
2. If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at service@haylou.com.
Shipping & Refund
Orders are normally processed and shipped within 2 business days. Shipping generally takes 7-35 business days for different countries and regions. For details, please refer to the shipping policy.
30-Day money-back guarantee and all quality-related defects on items sold directly by Haylou or Haylou's authorized resellers are covered by an 12-month warranty, starting from the date of purchase. For details, please refer to the refund policy.
You can cancel the worry order and order new one before shipping. Once the product is en route, we cannot change the shipment.
Once your orders ship, you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier. You can also view your tracking number under “Orders”. Then click here: https://www.17track.net/en or https://track.4px.com/#/
