Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Made with biological composite diaphragm, the dynamic driver keeps the bass and mid tones mellow, pumping out sounds with fuller and richer details.
aptX Adaptive Codec
aptX Adaptive codec can automatically adjust performance according to different scenes, bringing more vivid music and smoother gaming.
Qualcomm 3040 Chip
20H Battery Life
The earbuds offer 6 hours of playtime on a single charge, while the charging case extends that to 20 hours.
cVc8.0 & ENC
Utilizing the latest cVc 8.0 noise reduction technology and 4 microphones (2 per earbud), the earbuds reduce environmental noises for crystal clear calls.
Ergonomic Design
With stylish and ergonomic design, the earbuds perfectly conform to the shape of your ear canal and offer extra wearing stability and comfort.
IPX4 Water-Resistant
Wear resistant with anti-oxidation vacuum coating technology. And IPX4 water resistance defends against liquid in any weather condition.