Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
The ultra large 1.85" display is vivid and clear from every angle, allowing for flexible layout of all features and accurate touch control operation.
Stylish Metallic Bezel Sleek and Exquisite
The watch body features lightweight metal and integrated watch lug design. And the matte finish adds extra elegance and fine texture to the watch.
Vibrant Watch Faces More Customizations
The App offers more than 100 watch faces, covering themes like sports, minimalist, technology and machinery. You can also select your favorite photos as the watch faces.
SpO2 and Heart Rate Monitoring Reliable Health Guard
Smart Watch 2 Pro dynamically tracks your heart rate and blood oxygen level even at nighttime. It can also test stress level to help you relieve stress through breathing training.
Smart Sleep Monitoring Maximize Sleep Quality
It intelligently records sleep condition at different stages such as deep sleep, light sleep, helping you develop healthier sleep habit.
IP68 Dustproof & Waterproof Conquer the Nature
The watch can withstand all your daily activities and easily cope with sweating during strenuous workouts or stormy rains.
Incoming Call Reminder Everyday Tasks Made Easy
Connect to mobile phone via Bluetooth. Calls, WeChat, and various APP information can be synced with the watch in real time. Never miss any important message.
7-day Battery Life Never Let You Down
With one full charge, the watch can be used for more than one week in daily mode, and about 20 days in long battery life mode. No need to take the charger for a short trip.
Remote Control Camera Easily Take Photos
Connect to the phone APP for camera control, no need to ask passers-by for help. Record every important moment through the watch.
100 Workout Modes Perfect Fitness Partner
100 workout modes cover most of popular sports. And the upgraded high-precision sensor can record data more accurately.