Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Game low latency / Bluetooth 5.2 / HD audio codec / Anti-slip ear holders / AI call noise cancellation / 3.9g compact body
Enjoy Wireless Freedom
All-new Bluetooth 5.2 chip brings more stable connection, faster transmission and less background noise. Enjoy wireless freedom and escape into your music!
Pair with Ease
The earbuds will automatically connect when taken out from the charging case. With dual-master design, you can freely switch between mono mode and stereo mode.
Seamless Switch
Triple tap the right earbud to enable ultra-low latency mode. Easily slay the enemy without being noticed and dominate the battle field!
New Level of Immersion
With built-in Hi-Fi speaker and HD audio codec, the earbuds can offer wider soundstage, more powerful bass and punchy highs.
Enjoy Free Chat
DNN (Deep Neural Network) algorithm can simulate human hearing system and intelligently identify human voice and environmental noise for clear calls.
Music from Daylight to Sunset
Easily flip to open the charging case with only one hand. It can last up to about 20 hours, making sure you always have some music to lighten up your routine.
Adorable and Lovely Decoration
The earbuds are designed to look like a conch —— a lovely decoration on your ears. Silicone ear holders are anti-slip, soft and stable to wear.
Portable and Lightweight
Single earbud weighs only 3.9g. Ergonomic design fits the ear canals perfectly, lightweight and comfortable. Unique headset magnetic design for easy storage.
Yes, The box includes a normal [Type-C] charging cable, one side of the cable connects to the charging case, and another side connects to the charging port on your computer or phone charger. there is no need to order another cable.