Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Dive into an immersive music world immediately with HAYLOU's real-time noise cancellation technology and adaptive ANC working together to reduce ambient noise in different frequency ranges.
Latest Bluetooth 5.4
With latest Bluetooth 5.4 and HAYLOU Seamless Connection Technology, HQ3 can deliver ultra-low latency with faster and more stable transmission for both game enthusiasts and drama fans.
Lightweight and Comfortable
Lightweight design and ergonomic shape can reduce the burden of the ear and guarantee a comfortable fit in any ear, allowing you to wear them comfortably while working, exercising, or commuting.
Pioneering Diaphragm Drivers
Pioneering titanium-plated diaphragm drivers deliver sound with strong bass, clear mids, and bright treble, reproducing CD-quality sound.
4-mic ENC for Calls
4 high-sensitivity microphones and ENC algorithm amplify your voice while reducing background noise, so you can speak effortlessly on calls.
Anti-wind Noise
It adopts hydrodynamics to reduce noise generated by wind hitting microphones and noise cancellation technology, so you can enjoy clear conversations even when cycling outdoors.
Master-slave Switch
Dual-channel transmission allows you to freely switch between the two earbuds. Mono or stereo mode, all at your will.
Ultra-low Latency *
Triple tap the right earbud to turn on gaming mode for seamless gaming experience. Always act before enemy!
180-day Standby Time
With AI power-saving algorithm, the standby time of the earbuds lasts for 180 days with the charging case, giving you excellent experience of long endurance.
Effortless Touch Control
Gently press the earbud's touch-sensitive area to skip tracks, answer/hang up a call, and perform other functions.