Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase (Only for Haylou registered users). Once the returned item arrives back in Haylou's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Haylou refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Haylou's online stores, please contact retailers for refunds. For quality-related issues, please see below.
Large Order Volume Notice: Shipping Delays
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@haylou.com.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory. (Read our ‘Backorder Policy’ for further detail.)
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Open the app - tap the corresponding watch icon - Watch Face - All Watch Faces. Alternatively, tap the album watch face, select your favorite picture or avatar to edit, and then send it to the watch settings.
Press and hold the watch's power button to turn it on; connect the charging cable to a computer's USB or 5V charger, ensuring the contacts on the back of the watch are aligned with the charging head.
Check if the contacts are aligned correctly/not dirty (wipe with an alcohol swab); confirm that the charging end has power; if it still won't turn on, contact official customer service for assistance.
Choosing a selection results in a full page refresh.
Enjoy 10% OFF on your order now! 🛍️✨
Noise Reduction Up to -54dB
12.4mm titanium-coated dynamic driver
High-resolution audio certification · LDAC support
All-day listening, up to 40 hours of battery life
Enjoy 10% OFF on your order now! 🛍️✨
Noise Reduction Up to -54dB
12.4mm titanium-coated dynamic driver
High-resolution audio certification · LDAC support
All-day listening, up to 40 hours of battery life
What is Lorem Ipsum?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Why do we use it?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
Enjoy 10% OFF on your order now! 🛍️✨
Noise Reduction Up to -54dB
12.4mm titanium-coated dynamic driver
High-resolution audio certification · LDAC support
All-day listening, up to 40 hours of battery life
